1) Rental Rates and Rental Extension / Excess Hours
Prices are subject to change without prior notice in the event of unforeseen circumstances such as increase in transport and maintenance costs, tax, etc.
Should the Hirer intend to extend the rental beyond the original confirmed date, Hirer must inform us for further action.

2) Non-smoking, eating and drinking Vehicle
Hirer and all passengers shall not smoke, eat or drink while using vehicles rented from us. A sum of RM300 shall apply to remove the cigarette odors, food & drink spills and disinfect the interior of the vehicles. Please be advice that smoking in the GoBig Travel & Tours vehicles are strictly prohibited.

3) Driving License - Minimum and Maximum Age
The Hirer must be in possession of a valid driving license held for at least two (2) years. An international driving license is preferred for non-Malaysian citizen.

4) Damage and Other Charges
The Hirer accept responsibility to repair and change to new original parts at current market price plus labors on items that are damaged, lost or stolen during the period of Hire. As such, hirer's deposit shall be forfeited. The possibility of such incident would be as follows:-
- scratches on car body which have to be re-paint
- minor or major damaged on all front & rear lamps
- broken / smash windshield, window glass & wiper
- damaged on car seats (eg. Cigarettes burn marks, stains, etc.)
- fender & bumper bend or fall out
- any missing & damage items relating to the car

Hirer must always make sure the vehicle's water temperature is always at normal level. Should hirer encounter water heating or temperature rise, stop the car immediately at a safety area and contact our respond team. For long distance drive, hirer must regularly check the water level and add in water if needed and engine oil of the rented vehicle.

In the case of major damaging happen to GBT/owner's car(s) that require GBT/owner to claim compensation from Insurance Company, then the time spend on claiming from the Insurance company and sending for repairing would have resulting losses to GBT/owner.

As such, no replacement of car by GBT/Owner and hirer are liable to pay the excess fees. Hirer's deposit with balance of hire rates (if any) paid to GBT/owner shall be forfeited.

5) Collision Damage Waiver (CDW)
Collision Damage Waiver is provided to Hirer to reduce the excess liability to minimal. For example, should Hirer intentionally or unintentionally causes damage to GBT/Owner's vehicle, hirer is liable to pay the excess which can be reduced as per detailed below:-

Vehicle Group	Below 1300cc	At 1300cc	Above 1300cc	Luxury Class-At 1300cc	Luxury Class-Above 1300cc
Excess Liability	RM3,000	RM5,000	RM8,000	RM15,000	RM20,000
CDW Fee Rm	13% per day rental	13% per day rental	13% per day rental	13% per day rental	13% per day rental
Reduced Excess Amount	RM1,500 per accident	RM2,500 per accident	RM4,000 per accident	RM7,500 per accident	RM10,000 per accident

 

THEFT EXCESS FEE CHART

VEHICLE	EXCESS ON THEFT (Non-Waiverable Excess)	EXCESS ON THEFT (Reduced Excess Amount)
below 1300cc	RM3,000	RM1,500
at 1300cc	RM5,000	RM2,500
Above 1300	RM8,000	RM8,000
Luxury Class - At 1300	RM15,000	RM7,500
Luxury Class - Above 1300	RM20,000	RM10,000

 

 

6) Collection and Delivery

For delivery or collection within different branches per way may be imposed, depending on distance, accessibility of the destination and time of day. A sum of RM100.00 will be levied for check out and collection of vehicles, after business hours, inclusive of Sundays and Public Holidays.

7) Submission of Hirer's Particulars to Authority
Hirers gave permission to GBT/Owner to submit their personal and company particulars to the Authority involve if found or suspect of conducting illegal trade, breach/violate the Government rules & regulations.

 

8) Travel Insurance
We strongly recommend that hirer purchase a personal travel insurance policy prior to the commencement of holiday. The Company shall not be responsible for any loss or damage as a result of trip cancellation, personal baggage, personal accident, injury or illness.

9) Accident and Emergency Service
In case of accidents involving the vehicle, the Hirer shall:
i) obtain the names, identity card numbers, addresses and driving license numbers of the parties involved and of the witnesses.
ii) notify us immediately and completing forthwith GBT Accident Report Form and complying with all requests of GBT/Owner to provide assistance in any litigation or investigation relating to such damage or accident.
iii) notify the police or other proper authority within twenty-four (24) hours from the time of occurrence of the accident and shall supply such information, drawings and assistance in connection with the accidents as the police may require.
iv) In any emergency situation, such as breakdown, GBT has its own appointed towing company. Hirer may contact GBT number (24 hours including public holidays) for further advice.

10) Petrol, Parking, Toll and Traffic Fines
Petrol, parking, toll fees, traffic fines and miscellaneous charges are the responsibilities of the hirer. An additional RM50.00 administration fees will be charged to the hirer above any traffic fine for any violation arising from hirer's use of the vehicle.
 

11) Methods of Payment

Methods of payment accepted are credit card (MasterCard/Visa) with a 3% surcharge, telegraphic transfer, cash deposit, cash on delivery, e-wallet and online banking. Whatever the method of payment, funds must have cleared in our account by the payment deadline.

For credit card payments made online, we reserve the right to require a Letter of Authorization to verify legitimate use of the card.

12) Rental Alternatives / Cancellation
Gobig Travel reserves the right to cancel any rental prior to commencement for any reason whatsoever. The company may, if it so chooses, recommend an alternative vehicle to hirer, preferably of the same category. Should hirer decide not to accept the alternative, all monies paid by hirer will be refunded in full without further obligation or liability on the part of The Company.

 

13) Restriction Area & Road

All GBT vehicles are not allowed to be driven in Singapore and Thailand. GBT vehicles are not for use in off-roads, unsealed or unmade roads or surfaces.

 

14) Standard Rental Qualification

GBT reserves the right to refuse any rental, at their discretion, or should the Hirer not meet with the standard terms and conditions of rental.

 

15) Vehicle Make and Model

Vehicle makes and models are correct at the time of printing. Bookings will be confirmed by car group and make/model. All vehicles will be less than 48 months old.

 

16) Extension of Rental / Excess Hours

Should the Hirer intend to extend the rental beyond the original confirmed date, Hirer must inform GBT Office so as to extend the insurance coverage.

 

Rental rates are calculated on a 24 hour basis and should a rental exceed the agreed duration, for each completed hour, a charge is levied based on 1/5 of the daily rental rate.

 

17) Deposit and Payment

A sum amount of refundable deposit is required upon picking up the car and the amount is vary depending on the car selection. GBT respective branch will notify customer regarding the amount of deposit needed after the booking has successfully been made. A full payment of rental is required upon commencement of rental. Failure to comply with this may result in an automatic cancellation of your reservation.

 

 

18) Rental Rates

Prices are subject to change without prior notice in the event of unforeseen circumstances such as increase in airfares, other transport costs, government tax, etc.

 

Refuelling Service

Rental charge does not include fuel cost. RM15-50/bar will be charge if fuel returns less than pickup time, but no refund if more. As well as the fuel costs, a refuelling service charge of RM10.00 will be levied if the vehicle is returned with less petrol than when it was rented out.

 

19) Rental Cancellation

GBT  (herewith known as Gobig Travel ), reserves the right to cancel any rental prior to commencement for any reason whatsoever. GBT may, if it so chooses, recommend an alternative vehicle to you, preferably of the same category. Should you decide not to accept the alternative, all monies paid by you will be refunded in full without further obligation or liability on the part of GBT.

 

Cancellation Fee

In the event of any cancellation, the following fees will be applicable:

 

21 or more days prior to commencement 30% of total cost

14 - 20 days prior to commencement 50% of total cost

13 - 7 days prior to commencement 75% of total cost

Less than 7 days prior to commencement 100%

Currency exchange fluctuations, bank charges, etc. will be deducted from any refund made, and a 3% credit card processing fee will be deducted for any refund made to the client's credit card.

 

20) Administrative / Amendments Fee

An administrative fee of RM 200 (or equivalent) will be charged for any amendment after documents are processed, and RM 100 after reservation has been acted upon.

 

Note: All prices are quoted in Ringgit Malaysia (RM)